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When a Death Occurs

When a Death Occurs

Planning a funeral can be overwhelming, but you are not alone in this. We’re here to support you throughout this journey and make this process one of love, healing, and life celebration. Below is some information to help you get started, but you can contact us at any time if you need help.


Who to Contact

When a loved one dies at home, you’ll need to contact emergency personnel, EMS and/or your local Police Department, before they can be taken into our care. If your loved one was under medical care through Hospice, Hospice will need to be contacted instead of EMS/ your local Police Department.

If your loved one dies in a healthcare facility such as a nursing home, they will notify the proper authorities, including the funeral home you have chosen to care for your loved one, if they know that information. Please note however, when a loved one dies in a hospital, although they will inquire which funeral home you are using, it will be the family’s responsibility to contact the funeral home directly.

This part of the process is often the most emotional, and we are here to help and support you. If you’re not sure what to do, please call us any time.

When a death occurs away from home
First, you’ll need to contact emergency personnel such as the EMS or local police department. Then call us, we will work with you to make the necessary arrangements to get your loved one back home as quickly and safely as possible.



Within the First Few Days

You’ll want to notify close friends and relatives, both through personal phone calls as well as your loved one’s death notice. If this process is too painful for you, it’s absolutely okay to ask a trusted family member or friend to help you.

This also is the time to review any of your loved one’s preplanned funeral wishes and meet with a funeral director to begin planning their service. If your loved one did not preplan their funeral, you might want to start thinking about a few of the big choices you will need to make, such as:

  • Burial or cremation
  • If burial, the type of casket
  • If burial, the location of their final resting place in a grave or mausoleum
  • If cremation, the type of urn
  • If cremation, the location of their final resting place through burial or scattering
  • Any religious services you will need, such as clergy or spiritual leaders
  • The types of services you want, such as a viewing, service, graveside memorial, etc.

 

These questions are just a starting point, and you don't need to know the answers right away. Don’t hesitate to contact us to gain a better understanding of your options. We're here to make this process easier for you.




What to Expect When We Meet

When you meet with a member of our staff to discuss your arrangements, we'll ask you about your loved one to gain an understanding of the person the services will honor. Use this time to communicate your ideas and preferences, share your loved one's life story, revisit memories, and highlight their accomplishments. Our professionals will use this information to guide you in the creation of a personalized, meaningful celebration of your loved one's life.

This process may include:

  • Preparing and filing the official death certificate
  • Scheduling the services and events (including the location, date, and time)
  • Selecting a casket, urn, or other products you may need
  • Drafting an obituary
  • Arranging necessary transportation
  • Selecting pallbearers

 

We'd like to make this process as smooth and stress-free for you as we can, so remember to bring the following information about your loved one with you as well:

  • Full legal name and home address
  • Social security number
  • Date of birth
  • Place of birth
  • Father's name
  • Mother's maiden name
  • Veteran's discharge papers (DD-214), if applicable
  • Highest education
  • Occupation
  • Information about the burial location if applicable
  • Clergy name and phone number if applicable
  • Names and relationships of survivors
  • Insurance policy information if using to pay for funeral expenses

 

Please also bring a recent photograph and any clothing you'd like us to use when dressing them for the service.

Comfort Funeral Home Inc. | (716) 652-8716
6469 Olean Rd, South Wales, NY 14139


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Crafted with care by Frazer Consultants